Double Heart Sterling Silver Ring
Double Heart Ring
At Amore we strive to deliver the highest quality products and customer experience possible – when our customers are thrilled with their items, we are simply over the moon!
In the regrettable circumstance that you are not happy with your order, then please contact us within 48 hours of receipt of your items and we will strive to resolve any issues you may have as quickly as possible.
We cannot accept responsibility for any items, lost, damaged or mistreated. Sterling Silver is a relatively soft metal, and if repeatedly knocked or trapped it can become misshapen.
If contacting us regarding a damaged or faulty item we will ask you to email photos of your item as delivered so we are able to best assess the item in the first instance. We may then advise that your item is returned to us for further assessment.
If returning an item, as arranged with us, please include written details to let us know the name the order was placed under, the order number and a contact phone number. This will enable us to quickly resolve your query upon receipt of the returned item(s).
If returning an item, as arranged with us, we recommend using a recorded delivery service and obtaining a proof of postage for your returned items. We are unable to accept liability for goods lost or damaged in transit which are being returned to us.
Your refund will only include any postage costs incurred only if we are at fault.
Refunds can take up to 14 working days to process once we have confirmed receipt of the returning goods.
Please note that we cannot refund or exchange pierced jewellery, e.g. earrings, due to hygiene reasons. Our collection of earrings does not include hygiene seals. Please note that earrings are non-refundable before placing your order.